Return Policy

We accept returns of unused, unopened products in their original packaging within 30 days of delivery. Items must be in resalable condition with all original tags, manuals, and accessories included.

Returns are subject to inspection upon receipt. Items that show signs of use, damage, or missing components may be denied or subject to a partial refund.

Corporate-portal orders follow the same 30-day window. Approval workflow runs through your corporate account administrator.

Step 1. Email orders@useliteinc.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for return.

Step 2. We'll respond within one business day with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3. Pack the items securely in their original packaging, write the RMA number clearly on the outside of the package, and ship to the address provided in our response.

Step 4. Once we receive and inspect the return, we'll process your refund within 5–10 business days. You'll get an email confirmation when the refund is issued.

Custom & Made-to-Order

Custom-ordered items and instruments manufactured to specification are not eligible for return.

Sterilized Instruments

Instruments that have been sterilized, autoclaved, or otherwise processed for clinical use cannot be returned for safety and regulatory reasons.

Opened Consumables

Disposables, single-use products, and consumables that have been opened or used — including cotton applicators, varnish, sutures, needles, and fluoride products — are not returnable.

Final Sale Items

Items marked as Final Sale at the time of purchase cannot be returned. Final-sale status is clearly noted on the product page and at checkout.

Used or Damaged Items

Items that show signs of use, are damaged due to mishandling, or are missing original packaging or components are not eligible for return.

Refund Method

Approved refunds are issued to the original payment method used for the order. Credit-card refunds typically appear within 5–10 business days; ACH or check refunds for Net-30 customers may take up to 14 days.

Original Shipping Costs

Shipping costs from the original order are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

Partial Refunds

If returned items are received in diminished condition or with missing components, we may issue a partial refund reflecting the reduced resale value.

Net-30 Account Credits

For corporate-portal customers on Net-30 terms, refunds are typically applied as account credits unless a direct refund is specifically requested.

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage and the packaging. We'll arrange a replacement or full refund at no additional cost.

For shipping damage, retain the original packaging until the claim is resolved — UPS may need to inspect it.

Manufacturing defects are covered for 30 days from delivery. Defects discovered after 30 days but within reasonable expected lifespan are evaluated case-by-case at our discretion.

Customer-paid: For standard returns (changed mind, ordered wrong item, etc.), you are responsible for return shipping costs. We recommend a trackable, insured shipping method — US Elite Inc. is not responsible for items lost or damaged during return transit.

We pay: When the return is due to our error (wrong item, defective product, shipping damage), we provide a prepaid return label at no cost.

Return shipping refunds are not available for international or expedited shipping methods.

We don't process direct exchanges. To exchange an item, return the original item per the process above and place a new order for the replacement. This ensures the new item ships immediately and your refund is processed independently.

If the exchange is due to our error, we'll ship the correct item before receiving the original return at no additional cost.